Support service

If you have any questions about the commercial services of Yandex, please contact our support service. Our specialists are always ready to help.

Technical support

Please send any technical queries to (you will receive a reply within 24 hours).

You can also contact our support service on weekdays from 10:00 a.m. to 07:00 p.m. (Moscow time) by the following numbers:

Moscow: +7 495 739-37-77

Payments team

Please send any questions regarding payment to (you will receive a reply within 24 hours).

You can also contact our payments team between 09:00 and 20:00 on weekdays (Moscow time), on the following numbers:

Moscow: +7 495 739-22-22, ext. 2345

Admin department

Any questions relating to documents and paperwork can be sent to (you will receive a reply within 24 hours).

You can also contact our admin department between 09:00 and 19:30 on weekdays (Moscow time) on the following numbers:

Moscow: +7 495 739-22-22, ext. 2320

If for any reason you are not satisfied with the level of service you have received, please send us an email outlining the issue to . We will try our utmost to resolve the situation and contact you as soon as possible. If you would like to apply for a “Managed account” with Yandex and receive free assistance from one of our personal account managers, please contact the Yandex sales office.